Imak Advice Limited provides financial advice across personal insurance, business owner insurance, KiwiSaver, savings and investments.
Depending on your needs, our advisers can help with:
Our role is to understand what you are looking to achieve and help you make informed decisions based on your circumstances and goals.
Where you need specialist advice outside the areas we provide directly, we can also connect you with trusted professionals we work alongside.
For mortgage and lending advice, Imak Advice works with Jamie & Co (JLS Solutions Limited) as our trusted lending partner.
Jamie & Co can assist with home lending, first-home purchases, refinancing, investment property lending, business lending and other lending requirements.
This means that if lending forms part of your wider financial picture, we can connect you with a specialist team while continuing to support you with your insurance, KiwiSaver and investment needs.
Jamie & Co operates independently from Imak Advice and is responsible for the mortgage advice it provides. You are under no obligation to use Jamie & Co and may choose your own lending adviser.
Imak Advice may receive a referral fee when a mortgage referral to Jamie & Co results in a successful mortgage settlement. Further details are provided in the Referral arrangements section below.
We like to keep the process straightforward.
1. We get to know you
We start by understanding your goals, priorities and what you would like help with. If we are not the right people to assist, we will let you know and, where possible, point you in the right direction.
2. We gather the information we need
We will ask questions about your circumstances so we can understand what may be appropriate for you. Together, we will agree on the nature and scope of the advice we are providing.
3. We research and make recommendations
Our advisers will analyse your information and consider the relevant products and providers available to us. We will then present our advice and recommendations for you to consider.
4. We help you put the advice in place
If you choose to proceed, we will assist with the next steps. This may include completing applications, working with insurers or investment providers and keeping you updated throughout the process.
Our relationship does not end once your advice is implemented. If you have questions about your policy or investment, need to review your circumstances or need assistance with an insurance claim, our team is here to help.
If you have a complaint about our service or advice, please contact our Director, Stewart Imrie:
Phone: 021 765 765
Email: stewart@imak.co.nz
We will acknowledge your complaint within 2 business days and aim to resolve it within 7 days, or within another timeframe agreed with you.
If you are not satisfied with our response, you can contact our independent external dispute resolution scheme, Financial Dispute Resolution Service (FDRS).
There is no cost to you to use this service.
Financial Dispute Resolution Service (FDRS)
Freephone: 0508 337 337
International: +64 4 381 5047
Email: enquiries@fdrs.org.nz
Website: www.fdrs.org.nz
Postal Address:
Freepost 231075
PO Box 2272
Wellington 6140
The providers we consider will depend on the type of advice you require and the agreed scope of our service.
Insurance Providers:
Investment, Savings and KiwiSaver Providers:
Our Financial Advisers are paid a salary by Imak Advice Limited. Some advisers may also qualify for bonus payments based on their contribution to Imak Advice, regulatory compliance requirements and client feedback.
Imak Advice may receive commissions from insurance and some investment providers when a product is put in place for a client. Depending on the product and provider, we may receive an initial commission and/or ongoing commission while the policy or investment remains in place.
Where commissions apply to advice we provide you, your adviser will explain these to you, including the relevant amount or percentage where applicable.
Kernel Wealth does not pay commission to Imak Advice. Instead, Kernel Wealth may facilitate payment of an advice fee to Imak Advice where a fee has been agreed with you for the advice we provide.
Any other fees relating to our advice or the implementation of that advice will be disclosed and agreed with you before any advice or implementation occurs.
Imak Advice may also receive or pay referral fees under arrangements with external specialists. These are explained below.
Imak Advice works with trusted external specialists when a client needs advice or services outside the areas we provide directly.
Imak Advice Limited and Jamie & Co have a referral agreement that allows each business to introduce clients to the other where specialist financial advice may be beneficial.
When we refer clients to Jamie & Co:
If Imak Advice introduces you to Jamie & Co for mortgage advice and the referral results in a successful mortgage settlement, Imak Advice receives a referral fee equal to 10% of the upfront mortgage commission Jamie & Co receives from the lender, excluding GST.
This referral fee is payable to Imak Advice Limited, rather than directly to an individual Imak adviser.
When Jamie & Co refers clients to us:
If Jamie & Co introduces a client to Imak Advice and the referral results in a new insurance policy being issued and placed through Imak, Imak pays Jamie & Co a referral fee equal to 20% of the first-year annualised insurance premium, excluding GST and government levies.
These fees apply to qualifying referrals under the agreement and are not payable simply because an introduction, application or quotation takes place.
We recognise that receiving or paying referral fees can create a potential conflict of interest or financial incentive.
Our financial advice must be based on your individual needs, objectives and circumstances, and we must give priority to your interests where a conflict of interest exists.
Our referral relationship does not require you to use Jamie & Co or Imak Advice. You are free to choose your own financial adviser or lending specialist.
Each business operates independently and is responsible for the financial advice, recommendations and services it provides.
We will disclose relevant referral arrangements, financial incentives and conflicts of interest in accordance with our financial advice disclosure obligations.
Before sharing your personal information with Jamie & Co for a referral, we will obtain appropriate authorisation from you.
We will only share information reasonably necessary to facilitate the introduction and will handle your personal information in accordance with applicable privacy requirements.
You are under no obligation to accept a referral, and accepting one does not transfer your existing adviser relationship to the other business.
Our referral arrangements are reviewed regularly.
From time to time, product providers may invite members of the Imak Advice team to events or provide hospitality or small gifts.
We recognise that these situations can create a potential or perceived conflict of interest. Imak Advice has policies in place to manage this appropriately.
Relevant gifts and hospitality are recorded in our gift register, and staff must follow our internal approval process before accepting them.
If you would like more information about our gift register or how we manage potential conflicts of interest, please ask us.
We want you to feel comfortable and informed about the advice you receive.
If there is anything you would like clarified, including how our advisers are paid or how referral arrangements work, please speak with your adviser or contact our team.
Imak Advice Limited
09 307 9300
info@imak.co.nz
128 Jervois Road
Herne Bay
Auckland 1011