Imak Advice Limited provides financial advice across personal insurance, business owner insurance, KiwiSaver and investments.
Depending on your needs, our advisers can help with:
Our role is to understand what you are looking to achieve and help you make informed decisions based on your circumstances and goals.
We like to keep the process straightforward.
1. We get to know you
We start by understanding your goals, priorities and what you would like help with. If we are not the right people to assist, we will let you know and, where possible, point you in the right direction.
2. We gather the information we need
We will ask questions about your circumstances so we can understand what may be appropriate for you. Together, we will agree on the nature and scope of the advice we are providing.
3. We research and make recommendations
Our advisers will analyse your information and consider the relevant products and providers available to us. We will then present our advice and recommendations for you to consider.
4. We help you put the advice in place
If you choose to proceed, we will assist with the next steps. This may include completing applications, working with insurers or investment providers and keeping you updated throughout the process.
Our relationship does not end once your advice is implemented. If you have questions about your policy or investment, need to review your circumstances or need assistance with an insurance claim, our team is here to help.
If you have a complaint about our service or advice, please contact our Director, Stewart Imrie:
Phone: 021 765 765
Email: stewart@imak.co.nz
We will acknowledge your complaint within 2 business days and aim to resolve it within 7 days, or within another timeframe agreed with you.
If you are not satisfied with our response, you can contact our independent external dispute resolution scheme, Financial Dispute Resolution Service (FDRS).
There is no cost to you to use this service.
Financial Dispute Resolution Service (FDRS)
Freephone: 0508 337 337
International: +64 4 381 5047
Email: enquiries@fdrs.org.nz
Website: www.fdrs.org.nz
Postal Address:
Freepost 231075
PO Box 2272
Wellington 6140
The providers we consider will depend on the type of advice you require and the agreed scope of our service.
Insurance Providers:
Investment Providers:
Our Financial Advisers are paid a salary by Imak Advice Limited. Some advisers may also qualify for bonus payments based on their contribution to Imak Advice, regulatory compliance requirements and client feedback.
Imak Advice may receive commissions from insurance and investment providers when a product is put in place for a client. Depending on the product, we may receive an initial commission and/or ongoing commission while the policy or investment remains in place.
Where commissions apply to advice we provide you, your adviser will explain these to you, including the relevant amount or percentage where applicable.
Imak Advice may also receive a referral commission when we introduce clients to:
If we refer you to one of these businesses, we are happy to explain any commission Imak Advice may receive.
Our referral arrangements are reviewed regularly.
From time to time, product providers may invite members of the Imak Advice team to events or provide hospitality or small gifts.
We recognise that these situations can create a potential or perceived conflict of interest. Imak Advice has policies in place to manage this appropriately.
Relevant gifts and hospitality are recorded in our gift register, and staff must follow our internal approval process before accepting them.
If you would like more information about our gift register or how we manage potential conflicts of interest, please ask us.
We want you to feel comfortable and informed about the advice you receive.
If there is anything you would like clarified, please speak with your adviser or contact our team.
Imak Advice Limited
09 307 9300
info@imak.co.nz
128 Jervois Road
Herne Bay
Auckland 1011